Refund Policy

Effective Date: May 4, 2026

1. Introduction

Welcome to AI Video Generation (also referred to as "Company", "Platform", "We", "Us", or "Our")!

We value every customer and strive to deliver high-quality AI creative services. This Refund Policy outlines the conditions, process, and limitations for requesting a refund on purchases made through our platform at aivideogeneration.org.

2. Credit-Based Service Model

AI Video Generation operates on a credit-based system:

• When you purchase a plan or credits, you receive a certain number of credits
• Credits can be used across all our AI services (image generation, video generation, music generation, motion control)
• Credits are consumed each time you use a service
• Credit costs vary based on AI model, resolution, duration, and other parameters
• Credits do not expire as long as your account remains active

3. Refund Eligibility

3.1 Eligible for Refund

You may request a refund if ALL of the following conditions are met:

Time Requirement

• Your refund request is submitted within 10 days of the original purchase date
• The 10-day period begins from the date of purchase confirmation

Credit Requirement

• Your account still has unused credits from the purchase
• The refund amount will be calculated proportionally based on your remaining unused credits

Valid Reason Requirement

• You provide a clear and reasonable explanation for the refund request
• Examples of valid reasons:
  • Technical issues preventing service use
  • Accidental duplicate purchase
  • Service not meeting expectations
  • Change in business needs

3.2 Refund Calculation

Full Refund (100%)

If no credits from the purchase have been used, you are eligible for a full refund of the purchase price.

Example:

• Purchase: $100 for 1,000 credits
• Credits Used: 0
• Refund Amount: $100 (100%)

Partial Refund (Proportional)

If some credits have been consumed, the refund amount will be calculated as follows:

Formula:

Refund Amount = Original Purchase Price × (Remaining Credits ÷ Total Credits Purchased)

Example 1:

• Purchase: $100 for 1,000 credits
• Credits Used: 300
• Remaining Credits: 700
• Refund Amount: $100 × (700 ÷ 1,000) = $70

Example 2:

• Purchase: $50 for 500 credits
• Credits Used: 100
• Remaining Credits: 400
• Refund Amount: $50 × (400 ÷ 500) = $40

No Refund (0%)

If all credits from the purchase have been consumed, no refund will be issued.

Example:

• Purchase: $100 for 1,000 credits
• Credits Used: 1,000
• Remaining Credits: 0
• Refund Amount: $0

4. Non-Refundable Situations

Refunds will NOT be granted in the following cases:

4.1 Expired Refund Period

• The refund request is submitted more than 10 days after the purchase date
• No exceptions will be made for late requests

4.2 Fully Consumed Credits

• All credits from the purchase have been used
• No refund is available once credits are fully consumed

4.3 Violation of Terms

• Your account has been suspended or terminated due to a violation of our Terms of Service
• Violations include but are not limited to:
  • Generating prohibited content (NSFW, illegal, harmful)
  • Abusing the platform or services
  • Fraudulent activity
  • Harassment or threatening behavior

4.4 Abuse or Fraud

• Evidence of fraudulent activity
• Abuse of the refund system
• Manipulation of credit usage
• Multiple refund requests indicating pattern of abuse
• Chargebacks followed by refund requests

4.5 Chargebacks

• If you have already initiated a chargeback with your bank or payment provider
• We reserve the right to deny any refund request if a chargeback has been filed
• Chargebacks may result in account suspension

4.6 Free or Promotional Credits

• Credits obtained through promotions, bonuses, giveaways, or free sign-up rewards are non-refundable
• Only purchased credits are eligible for refunds

4.7 Subscription Renewals

• Automatic subscription renewals are non-refundable after the renewal date
• You must cancel your subscription before the renewal date to avoid charges
• Refunds are not provided for partial subscription periods

4.8 Third-Party Purchases

• Purchases made through third-party platforms or resellers
• Refunds must be requested through the original purchase platform

5. How to Request a Refund

5.1 Refund Request Process

To submit a refund request, please follow these steps:

Step 1: Send Email

Send an email to support@aivideogeneration.org with the subject line: "Refund Request"

Step 2: Include Required Information

Include the following information in your email:

Required Information:

• The email address associated with your account
• Your order or transaction ID (found in your purchase confirmation email)
• The date of purchase
• The reason for your refund request (be specific and detailed)
• Number of credits purchased
• Number of credits remaining (if known)

Optional Information:

• Screenshots of any technical issues
• Description of problems encountered
• Suggestions for improvement

Step 3: Await Response

Our support team will review your request and respond within 5 business days.

5.2 Review Process

Our team will:

1. Verify your purchase and account information
2. Check your credit usage and remaining balance
3. Confirm the request is within the 10-day window
4. Evaluate the reason provided
5. Determine refund eligibility and amount

5.3 Refund Decision

You will receive an email with:

• Approval or denial of your refund request
• Refund amount (if approved)
• Explanation of the decision
• Next steps

6. Refund Processing

6.1 Approved Refunds

Once your refund is approved:

Processing Time

• Refunds will be processed through the original payment method used for the purchase
• Processing typically takes 5-10 business days
• Actual time may vary depending on your bank or payment provider

Credit Deduction

• Upon refund approval, the corresponding credits will be immediately deducted from your account
• You will not be able to use refunded credits

Confirmation

• You will receive an email confirmation once the refund has been processed
• Check your bank statement for the refund within 5-10 business days

6.2 Refund Methods

Refunds are issued through:

• Credit Card: Refund to the original card used for purchase
• PayPal: Refund to your PayPal account
• Other Payment Methods: Refund through the original payment method

Note: We cannot issue refunds to a different payment method than the one used for purchase.

6.3 Partial Refunds

For partial refunds:

• The refund amount is calculated based on remaining credits
• Used credits are non-refundable
• You will receive a detailed breakdown of the calculation

7. Credit Refunds for Failed Tasks

7.1 Automatic Credit Refunds

If an AI generation task fails due to a system error (not caused by user input or invalid prompts), the credits consumed by that task will be automatically refunded to your account.

No action is required on your part.

7.2 System Errors Include

• Server errors (500, 502, 503, 504)
• AI model unavailability
• Processing timeouts (not caused by user)
• Database errors
• Infrastructure failures

7.3 User Errors (Not Refundable)

Credits will NOT be automatically refunded for:

• Invalid prompts or parameters
• Prompts violating content policy
• User-initiated cancellations
• Insufficient credits
• Account limitations

7.4 Manual Credit Refund Requests

If you believe a task failed due to a system error but credits were not automatically refunded:

1. Contact support at support@aivideogeneration.org
2. Provide the task ID or generation timestamp
3. Describe the error encountered
4. Include screenshots if available

We will investigate and manually refund credits if appropriate.

8. Subscription Cancellations

8.1 Canceling Subscriptions

You can cancel your subscription at any time:

• Log in to your account
• Go to Settings > Subscription
• Click "Cancel Subscription"
• Confirm cancellation

8.2 Cancellation Effects

• Your subscription will remain active until the end of the current billing period
• You will retain access to your credits until the period ends
• No refund will be issued for the remaining time in the current period
• Your subscription will not renew for the next period

8.3 Reactivating Subscriptions

You can reactivate your subscription at any time:

• Go to Settings > Subscription
• Click "Reactivate Subscription"
• Confirm reactivation

9. Disputes and Chargebacks

9.1 Contact Us First

Before initiating a chargeback with your bank or payment provider, please contact us at support@aivideogeneration.org to resolve the issue.

Most issues can be resolved quickly through direct communication.

9.2 Chargeback Consequences

If you initiate a chargeback:

• Your account may be suspended pending investigation
• You may lose access to your credits and generated content
• We reserve the right to deny future refund requests
• Your account may be permanently terminated for fraudulent chargebacks

9.3 Dispute Resolution

We are committed to resolving disputes fairly:

• Contact us with your concerns
• We will investigate thoroughly
• We will work with you to find a resolution
• If necessary, we will escalate to our payment processor (CREEM)

10. Policy Changes

10.1 Updates to Policy

We reserve the right to update or modify this Refund Policy at any time.

Changes may be made to:

• Reflect changes in our services
• Comply with legal requirements
• Improve clarity and transparency
• Address user feedback

10.2 Notification of Changes

Any changes will be:

• Posted on this page with a revised effective date
• Communicated via email to active users
• Announced on our website

10.3 Your Acceptance

We encourage you to review this page periodically.

Your continued use of our services after changes constitutes acceptance of the updated Refund Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us:

Email: support@aivideogeneration.org
Website: https://aivideogeneration.org

Response Time: We will respond to your inquiry within 5 business days.

Quick Reference

Refund Eligibility Checklist

✅ Eligible for Refund:

• Within 10 days of purchase
• Have unused credits remaining
• Provide valid reason
• No Terms of Service violations

❌ Not Eligible for Refund:

• After 10-day period
• All credits consumed
• Account suspended/terminated
• Fraudulent activity
• Chargeback already filed
• Free/promotional credits

Refund Calculation

Contact Information

Refund Requests: support@aivideogeneration.org
Subject Line: "Refund Request"
Response Time: 5 business days
Processing Time: 5-10 business days

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